Tata Consultancy Services (TCS) Establishes A Ground-Breaking Standard In Quality By Becoming The First Software Organization To Receive An Enterprise-Wide Level 5 Assessment.


The attainment of Level 5 in the CMMI® SVC model highlights the maturity of TCS’ rapidly expanding BPO and Infrastructure Services businesses. This accomplishment emphasizes the high degree of expertise and capability demonstrated by TCS in these areas.

Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), has disclosed that it has achieved the highest maturity Level 5 assessment in the Capability Maturity Model® Integration for both CMMI®-DEV (Development) and CMMI®-SVC (Services) models across the entire organization.

TCS has reached a significant milestone by becoming the first publicly acknowledged recipient to achieve a Multiple Simultaneous Appraisal against two constellations of the CMMI® model. Additionally, TCS has become the first organization globally to achieve Level 5 appraisal in the CMMI®-SVC model, highlighting the maturity of its rapidly expanding Business Process Outsourcing (BPO) and Infrastructure Services business.

 The appraisal across TCS’ service lines is a result of their Integrated Full Service strategy, which showcases the firm’s dedication and capability to deliver a unified Global Service Standard to clients through their distinctive Global Network Delivery Model (GNDM™). The enterprise-wide appraisal further confirms this commitment and ability.

N Chandrasekaran, TCS CEO, and MD, said, “The CMMI® Level 5 assessment for Services and Development is a significant milestone in driving our commitment toward the quality of experience of our customers.” Further, he added, “Our emphasis on continuous improvement in process excellence raises the bar every time, translating into greater operational efficiency and superior delivery excellence for all our customers.”

“Not only has TCS demonstrated once again their continuing commitment to, the performance of, and optimizing evolution of best practices; but the data shows the TCS clients are receiving value add with impressive savings while TCS meets the highest requirements and SLAs. TCS characteristically proves a basic tenet of quality that everyone wins when it is done well. TCS does quality well,” said Ron Radice, SEI-authorized High Maturity Lead Appraiser for CMMI®, while commenting on the appraisal.

The appraisal is evidence of TCS’ dedication to delivering excellence, fostering process maturity, and ensuring top-notch service quality. This commitment guarantees a reliable and a better experience for their customers and significantly contributes to TCS’ ongoing journey toward business sustainability and success.

Industry research supports the notion that utilizing the CMMI® Product Suite for process improvement leads to enhancements in schedule adherence, cost-effectiveness, product quality, return on investment, and other performance metrics. TCS’ process performance results have provided ample evidence of these positive outcomes.

CMMI – Capability Maturity Model Integration

The Capability Maturity Model® Integration (CMMI®), developed by the Carnegie Mellon Software Engineering Institute (SEI), consists of three models: Development, Services, and Acquisition. These models offer a framework for process and performance enhancement, encompassing five distinct levels. CMMI®-SVC, focused on services, provides comprehensive guidelines for improving service provider performance and customer satisfaction. On the other hand, CMMI®-DEV provides a comprehensive set of integrated guidelines for developing products and services.

About Tata Consultancy Services Ltd. (TCS)

Tata Consultancy Services is a globally recognized organization specializing in IT services, consulting, and business solutions. With a commitment to delivering tangible outcomes, TCS stands to provide an unparalleled level of certainty. Their comprehensive portfolio includes IT, BPS, infrastructure, engineering, and assurance services, all seamlessly delivered through their renowned Global Network Delivery Model™ and is considered a standard of excellence in software development. As a part of the Tata Group, India’s largest industrial conglomerate, TCS operates in 42 countries, employing over 186,500 highly skilled professionals. With consolidated revenues of US$6.3 billion for the fiscal year of March 31, 2010, TCS is listed on the National Stock Exchange and Bombay Stock Exchange in India.

Reference Link: https://www.tcs.com/who-we-are/newsroom/press-release/tcs-level-5-cmmi-svc


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